Question 1

What areas do you serve?

Accepted Answer

True Growth Celebrations is based in Houston, Texas and serves the greater Houston metro — including Katy, Sugar Land, The Woodlands, Pearland, Cypress, and surrounding communities. For larger celebrations we also travel throughout Texas and across the U.S.

Question 2

Do you travel outside the Houston area?

Accepted Answer

Yes. Events beyond the greater Houston area are welcome and quoted with a travel allowance based on distance, load-in requirements, and overnight needs. Share your venue and date and we'll include any travel costs transparently in your proposal.

Question 3

Can you work at my venue, home, or an outdoor site?

Accepted Answer

We work in private homes, event halls, corporate spaces, and outdoor venues. For outdoor events we plan power, shade, and weather contingencies in advance. If your venue has specific vendor rules or insurance requirements, let us know — we are fully insured and can provide documentation.

Question 4

How is pricing determined?

Accepted Answer

Final pricing is based on your guest count, selected services (bartending, catering, DJing, photography), menu and package choices, event duration, staffing, venue logistics, and any travel. Package prices shown on our menu are starting points per guest; your custom quote reflects your exact event.

Question 5

Is there a deposit, and is it refundable?

Accepted Answer

A 30% non-refundable booking deposit secures your event date. It covers reserved staffing, vendor commitments, and planning. Your date is not held until both the signed service agreement and the deposit are received.

Question 6

When is the final balance due?

Accepted Answer

Your final guest count, menu selections, and remaining balance are due by the deadline listed in your agreement — no later than 14 days before the event. Final payment must be received before service.

Question 7

Are there minimums?

Accepted Answer

Some catering packages carry a guest minimum (noted on each package), and full-service and multi-service celebrations are typically recommended for 50+ guests. Smaller and intimate events are still welcome — reach out for a tailored quote.

Question 8

What happens after I book?

Accepted Answer

Once your deposit and signed agreement are in, we schedule a planning consultation to lock in your menu, service style, timeline, and any add-ons. You'll have a dedicated point of contact throughout, and we coordinate directly with your venue as needed.

Question 9

When do you need final details?

Accepted Answer

We confirm your final guest count, menu selections, timeline, and any special requests by the deadline in your agreement (generally 14 days before the event). Locking these in early ensures smooth ordering, staffing, and setup.

Question 10

Can you accommodate allergies and dietary needs?

Accepted Answer

Yes. We are allergen-aware and can plan vegetarian, vegan, gluten-conscious, and other dietary accommodations. Share any allergies or restrictions during planning so our team can prepare safely and label items where appropriate.

Question 11

Do you handle setup and breakdown?

Accepted Answer

Our packages include professional setup and breakdown. We arrive with enough lead time to stage everything before guests arrive, manage service throughout, and leave your space clean at the end of the event.

Question 12

What is your cancellation policy?

Accepted Answer

The 30% booking deposit is always non-refundable. Cancel more than 30 days before the event and you forfeit only the deposit; any additional payments are refunded within 14 business days. Within 30 days, up to the full contract balance may be forfeited. Within 10 days, a mandatory 50% forfeiture of the total applies (in addition to the deposit) — except for verifiable extreme weather.

Question 13

Can I reschedule my event?

Accepted Answer

Yes. One complimentary reschedule is permitted per booking. Date changes must be requested at least 30 days before the original event date and are subject to availability; your deposit and payments transfer to the new date. Additional changes may incur a re-coordination fee. Extreme-weather reschedules are handled in good faith at no additional booking fee.

Question 14

What if extreme weather affects my event?

Accepted Answer

If your event cannot safely proceed due to a verifiable extreme weather event (National Weather Service warnings, state of emergency, evacuation orders, hurricanes, and similar), the 10-day 50% forfeiture is waived and we reschedule to a mutually available date within 12 months at no additional booking fee.

Everything you need to know

Where we serve

Pricing and booking

What to expect before your event

Cancellation and rescheduling

How to cancel or reschedule

Contact us as early as possible

Put your request in writing

We confirm terms within one business day

Reschedules: we propose new dates

Cancellations: refunds are processed promptly